Refund policy

Refund & Return Policy

We offer a 30-day money-back guarantee on all orders.

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused and in its original packaging.

To initiate a return, please contact our support team at:

velmorasupport@gmail.com

Our team will provide instructions on how to return your item.

Once the returned item is received and inspected, we will notify you regarding the approval of your refund. If approved, your refund will be processed to your original payment method.

Please note:

• Customers are responsible for return shipping costs unless the item arrives damaged or defective.

• Refunds may take 5–10 business days to appear depending on your payment provider.

If you have any questions, please contact us at:

support@velmora.com